Uh-oh. One of your customers ran into a problem online. How do you handle it? In this new era, retailers must convey their kindness and support digitally. Buy grease in Saudia at best prices. Excellent customer service online is just as important as a fast website or beautiful products. An incredibly useful tool for brands to use is instant messaging. It can immediately engage customers and resolve issues such as abandonment of shopper carts, high bounce rates, and general consumer frustration.